Patient Experience

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Your patient experience is our utmost goal as your root canal specialists.  Your first contact with our office will most likely be over the phone. Our friendly reception staff, Anita, Jamie or Jen will guide you through the experience and answer all of the questions you may have. Most people enter our practice with a one-appointment, consultation and treatment visit. When there is some uncertainty as to the endodontic problem or treatment needs, a separate consultation appointment may be advisable.


Call Us At 604-532-4090

A consultation visit will consist of a review of:
  • your health history
  • the history of your dental problem, including the signs and symptoms you are experiencing
  • clinical examination
  • radiographic (x-ray) examination

Following the examination, either Dr. Bittner or Dr. Conn will provide you with a diagnosis, treatment plan, and treatment prognosis.

We believe that it is critical for you to completely understand your dental health problem so that you can make an informed choice about your treatment needs. To help you, we will ensure that you receive all the information you require and answer all questions you may have.

Our commitment to you is that prior to starting treatment you will know and understand:
  • your dental problem
  • the treatment that Dr. Bittner or Dr. Conn recommends
  • the prognosis for that treatment
  • any probable treatment complications or concerns
  • other treatment options available to you
  • what you can expect during the post-treatment period
  • any further dental work which may be required following the endodontic treatment
  • all costs of your endodontic treatment and requested insurance predetermination
To help with your visit, please provide the following information at the time of your consultation/treatment appointment:
  • the referral slip from you general dentist
  • any radiographs (x-rays) which are pertinent to your problem
  • a list of your current medications
  • your dental insurance information
  • any medical conditions which require pre-treatment medications or special treatment needs (i.e. leaking heart valves, anticoagulant therapy, back problems which may be exacerbated in a reclined position)
  • a completed Patient Form

IMPORTANT: A parent or legal guardian must accompany all patients under the age of 18 at the first visit.