Patient Experience
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Your patient experience is our utmost goal as your root canal specialists. Your first contact with our office will most likely be over the phone. Our friendly reception staff, Anita, Jamie or Jen will guide you through the experience and answer all of the questions you may have. Most people enter our practice with a one-appointment, consultation and treatment visit. When there is some uncertainty as to the endodontic problem or treatment needs, a separate consultation appointment may be advisable.
Our Building
Come See Us In Suite 303
Always Greeted With a Smile
Relax In The Waiting Area
Enjoy A Warm Beverage
Consultation Room
Start Your Experience
Meet Our Friendly Team
Where We Take Care Of You
Dr.Conn & Sara
Relax While We Work
Meet Marilyn At Reception
Call Us At 604-532-4090
A consultation visit will consist of a review of:
- your health history
- the history of your dental problem, including the signs and symptoms you are experiencing
- clinical examination
- radiographic (x-ray) examination
Following the examination, either Dr. Bittner or Dr. Conn will provide you with a diagnosis, treatment plan, and treatment prognosis.
We believe that it is critical for you to completely understand your dental health problem so that you can make an informed choice about your treatment needs. To help you, we will ensure that you receive all the information you require and answer all questions you may have.
Our commitment to you is that prior to starting treatment you will know and understand:
- your dental problem
- the treatment that Dr. Bittner or Dr. Conn recommends
- the prognosis for that treatment
- any probable treatment complications or concerns
- other treatment options available to you
- what you can expect during the post-treatment period
- any further dental work which may be required following the endodontic treatment
- all costs of your endodontic treatment and requested insurance predetermination
To help with your visit, please provide the following information at the time of your consultation/treatment appointment:
- the referral slip from you general dentist
- any radiographs (x-rays) which are pertinent to your problem
- a list of your current medications
- your dental insurance information
- any medical conditions which require pre-treatment medications or special treatment needs (i.e. leaking heart valves, anticoagulant therapy, back problems which may be exacerbated in a reclined position)
- a completed Patient Form
IMPORTANT: A parent or legal guardian must accompany all patients under the age of 18 at the first visit.
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Dentist Testimonial
"I have had the privilege of working with Dr. Howard Bittner on a referral basis since 1997.
Excellence is the only word that comes to mind when describing Howard's office. From exceptional treatment outcomes to tremendous empathy in handling our patients by his professional staff, we think of Langley Endodontics as an extension of our office.
Time after time our patients talk about the exceptional service and care that they receive at Langley Endodontics. Howard's extensive general dentistry background provides him with invaluable insight into the overall care of our patients. I highly recommend Langley Endodontics and its fine group of professional staff under the leadership of Dr. Bittner."
- Dr. Masoud Saidi
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Dentist Testimonial
"Howard has given consistent, excellent service to my patients for 18+ years. He is gentle, thorough and achieves outstanding technical results."
- Dr. Terry Abel
Patient Testimonial
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– Wendy
I am not on social media but appreciate the opportunity to give feedback. Thank you so much for the attention to detail and comfort during my dental procedure yesterday.
Having endured 10 days of severe dental pain prior to the appointment I came to the clinic with some stress.
The following made this an exceptional experience.
Before:
-A warm welcome from reception
-Hot beverages available in the waiting room (not used by me, but noted and very welcoming) -Pre treatment education with some visual teaching and the opportunity to ask questions – communication enhanced because this was with the same person (Brittany) who would be assisting Dr. Bittner during my procedure.
-A warm welcome from Dr.Bittner and the opportunity to ask further questions about what to expect during and post treatment.During:
-Every effort made to ensure my physical comfort during the procedure with responsive and efficient pain management.
-Frequent Check-ins regarding my comfort -Updates given on what stage of the procedure was at hand or had been completed.After:
– Dr. Bittner’s brief but effective jaw massage – much appreciated and very helpful to release jaw tension and discomfort.
– Warm washcloth…very refreshing and heavenly!!! Such a nice touch.
– The care pack which included a straw, water and meds was so helpful…even a small snack so I didn’t have to take meds on an empty stomach.
– Follow-up call the day after from Dr. Bittner to ensure all was well. (I am well, thank you)Anyone who has asked me about my “root canal” yesterday has heard this same positive feedback about your services. If needed in the future I will not hesitate to return.
Regards, Wendy
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