What Can I Expect When I See An Endodontist? Part 2 – First Contact

The first contact for your patient with our office depends entirely on the system you have created for a patient referral to an Endodontist.  Some dentists prefer to call our office directly and speak with one of our Patient Coordinators (PC).  Some prefer to email or fax over patient information and have our PC’s call the patient, and some dentists give their patient our contact information and have the patient call us themselves.  However the first contact with our office begins, our Patient Coordinators prefer to speak with your patients at some point before their first visit to our office.  Our goal is to make this the best dental visit your patient has ever experienced.

A recent study of dental patient’s attitudes in the Journal of Endodontics has found that almost 90% of patients feel it is important to make the decision about their endodontic care themselves or in collaboration with their general dentist and/or Endodontist.  We are in total agreement with this position.  To achieve this we need to know some things about your patient and they need to know some things about us.

Firstly, our PC’s are going to ask your patient a number of questions so we understand their needs and concerns:

  • Their personal information; name, date of birth, address, contact numbers etc.
  • The name and location of you, their general dentist
  • The reason they are coming to see us (chief complaint or their dentist’s concerns)
  • Dental questions concerning their chief complaint (history of present illness)
  • The urgency of their dental needs
  • Their dental insurance information, if any
  • Their availability for evaluation and/or treatment

Secondly, our PC’s are going to give your patient some information we feel is important to allow them to make some initial decisions about their care:

  • The date, time, and length of their appointment
  • The Endodontist they will be seeing (if you haven’t specified)
  • What will happen at that appointment (evaluation/consultation with or without treatment of the problem)
  • How they can expect to feel after their visit
  • What the fee for our service will be

As you can see a lot goes into having a great dental experience.  Our patient coordinators are highly trained and experienced, having interviewed literally thousands of people with similar concerns.  The more information your patient has for us, the better we understand their needs and concerns, and in turn the better we will be able to give them the information they need to make a good decision about their health care options.  We have referral forms which help you to collect the appropriate information.  As with your patient, the more we understand your concerns and wishes, the better the experience will be for your patient.  Through all of this, be assured, we are most pleased to be of service to both you and your patients and sincerely appreciate that you allow us to be part of your patient care team.


http://gallery.mailchimp.com/09e291e6ff4a6a6bef524fee7/images/de61220c-c048-45ab-8e68-b71a3477cd12.jpgABOUT THE AUTHOR: DR. HOWARD BITTNER, DMD, CAGS

Dr. Bittner was born and raised in the Surrey/Langley area. Following his pre-dental training at Simon Fraser University, he received his Doctor of Dental Medicine from the University of British Columbia in 1982 and his Certificate in Advanced Graduate Studies in Endodontics from Boston University’s Goldman School of Dental Medicine in 1995.

Dr. Bittner was in private practice in general dentistry for 11 years in Langley prior to his Endodontic specialty training. He has been practicing the Dental Specialty of Endodontics since 1995.

In his free time, Dr. Bittner loves to participate in a variety of sports including most recent, golfing! He also enjoys being a new grandfather, which if you ask him is just the best!



On August 25, 2014, posted in: News for Doctors by